Shipping & Return Policies

Return Policy

If for any reason you are not satisfied with your purchase you may return the item in its original condition with the receipt, within 7 days of the purchase date for a full refund or exchange. After the 7 day period and up to 30 days from the purchase date, the item may be exchanged with the receipt or a store credit may be issued.

To be eligible for return, your item must be unused and returned in the same condition in which it was received. Returns must be properly packaged and insured, and you must have an Hannon Jeweler’s Return Authorization Code to be accepted. All returns or exchanges must be approved by management and may be subject to a 25% restocking fee.

 Please note that there are no returns or exchanges for custom made pieces, engraved items, stock items altered at the customer’s request and items that have been altered in any way.

 

Refund & Exchange Policy (if applicable)

Once we receive your returned item and if it is accepted, your refund or exchange item will be processed in just a few days. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, with a certain amount of days.

 Upon receiving your return, the item will be reviewed by our Quality Assurance Department.

Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Hannon Jewelers), or damaged in any way cannot be accepted for return. Returns with without a Hannon Jewelers Return Code, and packages that are improperly packaged or uninsured will be refused receipt.

 

 How to Return Online Orders

Hannon Jewelers is not responsible for loss or damage of return shipments. To return any item to Hannon Jewelers, please use the following guidelines:

 

Obtain Your Return Authorization Code

Call (877) 766‑8242 and request a Return Authorization Code. Write this code on a copy of your original invoice and in a prominent and visible place on the outside of the box you are returning.

 

Package Your Return

Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost.

 

Insure Your Package

You can ship the package via any carrier. Make sure to fully insure your package and request a return receipt for confirmation that your shipment has reached its destination. *

 

Mail to:

Hannon

8430 Bluebonnet Blvd.

Baton Rouge, LA 70810

 

Note: For security reasons, do not write "jewelers" anywhere on the outside of the package.

*Hannon Jewelers is not responsible for loss or damage of return shipments.

*Please note: Our return policy is subject to change without notice.

 

 Shipping Policy

After your item has been packaged, it will be shipped and delivered via one of the following carriers and methods. Current Domestic Shipping Rates will apply. Read below for more information about the shipping methods we offer.

 For orders to up to $10,000.00, we will ship using UPS® (3‑5 Business Days). We do not ship to P.O. boxes.

 For orders of more than $10,000.00 please contact Customer Service or call us toll‑free at (877) 766‑8242 for rates and delivery time.

 

Standard Shipping:

We ship most "in stock" merchandise within 3 business days. If you order any merchandise that is not available, it will be noted on your sales ticket included with your order. UPS® standard ground service without any additional shipping/handling charges ships all backorders that remain after original shipments. On all engravable items, please allow 7 additional business days for delivery.

 Signature Requirements for Delivery

We require a signature for delivery regardless of any waivers you have from UPS®. These requirements are for your protection. If you would like to arrange delivery to a UPS® location, call one of our customer service representatives at (877) 766‑8242.

 Special Orders

All special orders of merchandise, either by placing an order to a vendor or by manufacturing a piece of jewelry by a customer request, will require a non‑refundable 50% deposit. In some cases, it will require a full payment at the time of placing the order.

 There are no returns or exchanges for custom made pieces, special orders, engraved items, stock items altered at the customer’s request and items that have been altered in any way.