The Hannon Jewelers
Custom Engagement Ring
Dreaming of a jewelry design that is
yours alone?
Shipping and Return Policies
Shipping Information
We ship most "in stock" merchandise within 3 business days. After your item has been packaged, it will be shipped and delivered via FedEx or UPS. If you order one or more items that are not available, you will be notified via email or phone. We will ship what is available and the items on backorder will be noted on your receipt. Those items will be shipped as soon as we have them. If you order an item that has been discontinued, a full refund will be issued.
We do not ship to P.O. boxes. Current Domestic Shipping Rates will apply.
For orders of more than $10,000.00 please contact us for rates and delivery time.
Signature Requirements for Delivery
We require a signature for delivery. These requirements are for your protection. If you would like to waive this requirement or arrange delivery to a FedEx® location, please reach out to us via email.
Return Policy
Exchanges accepted only with a receipt, within 30 days of the initial purchase. No
refunds after 7 days of receipt of merchandise. There are no returns or exchanges for special order items, custom made pieces, engagement rings, engraved items, or items that have been altered in any way either prior to the sale by us or after the sale by the purchaser. No refunds, exchanges, or store credits after 30 days.
After the 7 day period, and up to 30 days from the purchase date, the item may be exchanged and must include the receipt, or a store credit may be issued. All returns or exchanges must be approved by management and are subject to a 25% restocking fee.
Return Process for Online Orders
Once we receive your returned item, if it is accepted, your refund or new item will be processed in 3-5 business days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Returns without a Hannon Jewelers Return Authorization Code, and packages that are improperly packaged or uninsured will be refused.
How to Prepare a Return:
To return any item to Hannon Jewelers, please use the following guidelines:
1. Email us here to request a Return Authorization Code. Write this RA code on a copy of your original invoice and in a prominent and visible place on the outside of the box you are returning. If your package does not have a visible return authorization code on the outside, it will be refused and sent back to you by the shipping carrier.
2. Package Your Return: Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the $250 replacement cost.
3. Insure Your Package. You can ship the package via any carrier. Make sure to fully insure your package and request a return receipt for confirmation that your shipment has reached its destination.*
4. Mail to:
Hannon
8430 Bluebonnet Blvd.
Baton Rouge, LA 70810
Note: For security reasons, do not write "jewelers" anywhere on the outside of the
package.
*Hannon Jewelers is not responsible for loss or damage of return shipments.
*Please note: Our return policy is subject to change without notice.
Shipping Policy
After your item has been packaged, it will be shipped and delivered via one of the following carriers and methods. Current Domestic Shipping Rates will apply. Read below for more information about the shipping methods we offer.
For orders to up to $10,000.00, we will ship using UPS® (3‑5 Business Days). We do not ship to P.O. boxes.
For orders of more than $10,000.00 please contact Customer Service or call us toll‑free at (877) 766‑8242 for rates and delivery time.
Standard Shipping:
We ship most "in stock" merchandise within 3 business days. If you order any merchandise that is not available, it will be noted on your sales ticket included with your order. UPS® standard ground service without any additional shipping/handling charges ships all backorders that remain after original shipments. On all engravable items, please allow 7 additional business days for delivery.
Signature Requirements for Delivery
We require a signature for delivery regardless of any waivers you have from UPS®. These requirements are for your protection. If you would like to arrange delivery to a UPS® location, call one of our customer service representatives at (877) 766‑8242.
Special Orders
All special orders of merchandise, either by placing an order to a vendor or by manufacturing a piece of jewelry by a customer request, will require a non‑refundable 50% deposit. In some cases, it will require a full payment at the time of placing the order.
There are no returns or exchanges for custom made pieces, special orders, engraved items, stock items altered at the customer’s request and items that have been altered in any way.
